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Warranties and Returns

PLEASE READ THIS WARRANTY AND RETURN INFORMATION CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS.
 

Systems installed by Binkley Alarm:

 

Binkley Alarm warrants all installations for one (1) year from the date of installation. In a case where any part of the work contracted by Binkley Alarm may not be completed due to others said warranty will begin upon the completion of the work to that date.  Binkley Alarm warrants against defects in products and installation. Binkley Alarm does not warrant against physical abuse, acts of God, user error or consumable products such as but not limited to batteries, printer ribbon and ink cartridges.

 

Any repairs, alterations, additions or tampering with equipment or programming of any system or equipment installed by Binkley Alarm by anyone other than an authorize representative of Binkley Alarm will void any and all warranties.

 

Any product that is returned due to a change order may be charged a restocking fee of 15%. Special order products are not returnable unless the supplier is willing to except the return from Binkley Alarm.

 

Items such as batteries and other consumable products may not be returned.

 

 

Systems Serviced or Repaired By Binkley Alarm:

 

Binkley Alarm warrants service and repairs for 90 days from the date of service. Return trips to continue work on the same item or repair will not be charged a show-up charge if in the local service area and within a one week period or otherwise arranged with the service manager. Binkley alarm does not warrant equipment including cable and wiring that have been installed by anyone other than Binkley Alarm.

 

 

 

Products purchased from Binkley Alarm showroom (office):

items purchased at Binkley Alarms showroom (office) are subject to the same guidelines as items purchased online with the exception that the items may be hand delivered to Binkley Alarm and picked up from Binkley Alarm.

 

 

Online Purchases:

 

Equipment purchased online is warranted by the manufacture and not by Binkley Alarm. If repairs are needed the customer is to ship the product to Binkley Alarm who will in turn return the product to the manufacture or supplier for repair or replacement. Any charges incurred will be the responsibility of the customer and must be paid for prior to product being shipped back to the customer.

 

Returns must be authorized by Binkley Alarm within 30 days of purchase. Customer must receive prior authorization in the form of a Return Authorization number in order to return a product to Binkley Alarm. Binkley Alarm will charge a 15% restocking fee on all returns. Special order products are not returnable unless the supplier is willing to except the return from Binkley Alarm. Shipping charges are not refundable.

 

Binkley Alarm's return policy for online purchases is as follows.  All returns must be returned in the original packaging. Original packaging must be in the same condition as it was when shipped to the customer and without any tears or damage of any kind. All returned product must be in new and operable condition and without any scars or damage of any kind. When customer ships product back to Binkley Alarm it must be in a second box with the Return Authorization number written on the exterior as well as on a piece of paper on the inside of the shipping box (not inside the product box). Customer is responsible for product until it is received in good condition by Binkley Alarm. All shipping charges are the responsibility of the customer.

 

Items such as batteries and other consumable products may not be returned.

 

Binkley Alarm will not refund shipping charges

 

Return and Repair Contact Information:

 

Binkley Alarm

800-542-5276

707-542-5276

 

 


                               

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